Artificial Intelligence & Business Operations
Workflow Automation
The use of technology to automate complex business processes and functions through the execution of tasks, data routing, and rule-based logic.
Explanation
Workflow automation involves the design, execution, and automation of processes based on workflow rules where human tasks, data, or files are routed between people or systems based on pre-defined business rules. In the context of AI, this often incorporates machine learning and natural language processing to handle unstructured data, make intelligent decisions, and optimize process efficiency without manual intervention.